The Influence of Leadership Style, Organizational Culture, and Work Environment on Turnover Intention at PT. Mandala Multifinance, Palu Branch
DOI:
https://doi.org/10.63985/ttbr.v1i3.47Keywords:
Leadership Style, Organizational Culture, Work Environment, Turnover IntentionAbstract
This study aims to examine the extent to which the influence of leadership style (LS), organizational culture (OC), and work environment (WE) on the turnover intention (TI) of employees of PT. Mandala Multifinance. The assumption is that these three variables are one of the factors causing many employees to leave the company. The company cannot ignore these causal factors because they can affect the comfort of employees, which ultimately affects their desire to leave the company. This research involved 115 employees of PT. Mandala Multifinance and tested quantitatively using SPSS version 22. This study's calculated results indicate a partial positive influence on LS and OC variables, while the WE variable does not. Simultaneous calculation results show a positive influence of the three variables on turnover intention. In the competitive landscape of the financial services industry, where employee retention is critical to maintaining service quality and client trust, understanding these factors is essential. High turnover can disrupt client relationships and increase recruitment and training costs, making it imperative for organizations to address leadership, culture, and environmental factors effectively. This study suggests that all companies, particularly in the financial sector, pay attention to these factors for the convenience of employees to reduce turnover intention.
References
Abelson, M. A. (1987). Examination of avoidable and unavoidable turnover. Journal of Applied Psychology, 72(3), 382–386.
Ali, N. (2008). Factors affecting overall job satisfaction and turnover intention. Journal of Managerial Sciences, 2(2), 239–252.
Balouch, R., & Hassan, F. (2014). Determinants of job satisfaction and its impact on employee performance and turnover intentions. International Journal of Learning & Development, 4(2), 120–140. http://dx.doi.org/10.5296/ijld.v4i2.6094
Bass, B. M & Ronald E. R. (2006). Transformational Leadership. Second Edition. New Jersey: Lawrence Erlbaum Associates, Publishers.
Bosomtwe, T. E., & Obeng, B. (2018). The Link between Organizational Culture and Turnover Intention among Employees in Ghana. International Journal of Contemporary Research and Review, 9(08), 20951–20958.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions. New Zealand Journal of Psychology, 33(1), 8-18.
Brouwers, M., & Paltu, A. (2020). Toxic leadership: Effects on job satisfaction, commitment, turnover intention and organisational culture. SA Journal of Human Resource Management, 18(1), 1-11. http://dx.doi.org/10.4102/sajhrm.v18i0.1338
Burns, J. M. (2012). Leadership. New York: Harper & Row.
Cameron, Kim S. & Quinn, Robert E. (2011). Diagnosing and Changing Organizational Culture. Third Edition. San Francisco, CA: Jossey-Bass.
Cao, X., Li, J., & Gong, S. (2021). Effects of resilience, social support, and work environment on turnover intention in newly graduated nurses. Journal of Nursing Management, 29(8), 2585–2593. https://doi.org/10.1111/jonm.13418
Choi, J. S., & Kim, K. M. (2020). Effects of nursing organizational culture and job stress on Korean infection control nurses’ turnover intention. American Journal of Infection Control, 48(11), 1404-1406. https://doi.org/10.1016/j.ajic.2020.04.002
Choi, S., Jang, I., Park, S., & Lee, H. (2014). Effects of organizational culture, self-leadership and empowerment on job satisfaction and turnover intention in general hospital nurses. Journal of Korean Academy of Nursing Administration, 20, 206-214. https://doi.org/10.11111/jkana.2014.20.2.206
Decenzo, David A., & Robbins, Stephen P. (1999). Human Resources. New York: John Wiley and Sons, Inc.
Donkor, F., Appienti, W.A. & Achiaah, E. (2022). The Impact of Transformational Leadership Style on Employee Turnover Intention in State-Owned Enterprises in Ghana. Public Organization Review, 22, 1–17. https://doi.org/10.1007/s11115-021-00509-5
Dwivedi, S., Kaushik, S., & Luxmi. (2013). Impact of Organizational Culture on Turnover Intentions in BPO Sector in India. Indian Journal of Industrial Relations, 48(4), 679–691.
Ertas, N. (2015). Turnover Intentions and Work Motivations of Millennial Employees in Federal Service. Public Personnel Management, 44(3), 401–423. https://doi.org/10.1177/0091026015588193
Greenberg, J. (2010). Managing Behavior in Organizations. New Jersey: Pearson.
Guzeller, C. O., & Celiker, N. (2020). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094
Gyensare, M. A., Anku-Tsede, O., Sanda, M.-A., & Okpoti, C. A. (2016). Kepemimpinan transformasional dan niat pergantian karyawan: Peran mediasi komitmen afektif. Jurnal Dunia Kewirausahaan, Manajemen, dan Pembangunan Berkelanjutan, 12(3), 243-266.
Haggalla. (2017). Study on Organizational Culture and Turnover Intention in International Information Technology. International Journal of Scientific Research and Innovative Technology, 4(2).
Hoffman, K. Douglas & Bateson, John E.G. (2011). Service Marketing Concepts, Strategies and Cases. United States: South-Western Cengage Learning.
Igbaria & Guimaraes. (2006). Manajemen Sumber Daya Manusia. Jakarta: PT Elek Media.
Jehanzeb, K., Rasheed, A., & Rasheed, M. F. (2013). Organizational Commitment and Turnover Intention: Impact of Employees Training in Private Sector of Saudi Arabia. International Journal of Management, 8(8). http://dx.doi.org/10.5539/ijbm.v8n8p79
Kreitner, R. & Angelo, K. (2005). Perilaku Organisasi. Jakarta: Salemba Empat.
Kurniawaty, K., Ramly, M., & Ramlawati, R. (2019). The effect of work environment, stress, and job satisfaction on employee turnover intention. Management Science Letters, 9(6), 877–886.
Laksmana, A., & Kristanto, H. (2023). Compensation, Perceptions of Organizational Culture, and Turnover Intention. Journal of Economics, Business, & Accountancy Ventura, 26(1), 11–25.
Lee, E., & Jang, I. (2020). Nurses’ fatigue, job stress, organizational culture, and turnover intention: A culture–work–health model. Western Journal of Nursing Research, 42(2), 108–116. https://doi.org/10.1177/0193945919839189
Li, Y., Sawhney, R., & Tortorella, G. L. (2019). Empirical analysis of factors impacting turnover intention among manufacturing workers. International Journal of Business and Management, 14(4), 1–18.
Lin, C.-P., & Liu, M.-L. (2017). Examining the effects of corporate social responsibility and ethical leadership on turnover intention. Personnel Review, 46(3), 526–550. https://doi.org/10.1108/PR-11-2015-0293
Magbity, J. B., Ofei, A. M. A., & Wilson, D. (2020). Leadership styles of nurse managers and turnover intention. Hospital Topics, 98(2), 45–50. https://doi.org/10.1080/00185868.2020.1750324
Manoppo, V. P. (2020). Transformational leadership as a factor that decreases turnover intention. The TQM Journal, 32(6), 1395–1412. https://doi.org/10.1108/TQM-05-2020-0097
Martins, P., Nascimento, G., & Moreira, A. (2023). Leadership and Turnover Intentions in a Public Hospital. Administrative Sciences, 13(1), 18. https://doi.org/10.3390/admsci13010018
Masood, S., Siddiqui, G. K., Lodhi, H., & Shahbaz, S. (2020). Effect of leadership styles on organizational citizenship behavior and employee turnover intention. Journal of Accounting and Finance in Emerging Economies, 6(2), 487–495. https://doi.org/10.26710/jafee.v6i2.1200
Mawardi, M. C. (2022). Alternative Work Arrangements, Work Environment, and Job Stress on Job Satisfaction and Turnover Intention. Golden Ratio of Human Resource Management, 2(1), 27–39. https://doi.org/10.52970/grhrm.v2i1.155
Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408–414. https://psycnet.apa.org/doi/10.1037/0021-9010.63.4.408
Niguse, G. T. (2019). The Effects of Organizational Culture on Turnover Intention. African Journal of Business Management, 13(2), 82–89.
Osei Kwakye, E. (2018). Organisational Culture and Employee Turnover: Evidence from Ghana. Journal of Economics, Management and Trade, 21(2), 1–11. https://doi.org/10.9734/JEMT/2018/39062
Pandey, P., Singh, S., & Pathak, P. (2019). Factors affecting turnover intentions in the Indian retail industry. International Journal of Human Resources Development and Management, 19(2), 166–182. https://doi.org/10.1504/IJHRDM.2019.098627
Park, J., & Min, H. K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 102599. https://doi.org/10.1016/j.ijhm.2020.102599
Park, T., & Pierce, B. (2020). Impacts of transformational leadership on turnover intention of child welfare workers. Children and Youth Services Review, 108, 104624. https://doi.org/10.1016/j.childyouth.2019.104624
Robbins, S. P., & Judge, T. A. (2008). Organizational Behavior, Book 2. Jakarta: Salemba Empat.
Sandhu, M. A., & Al Naqbi, A. (2023). Leadership behavior and innovation performance in the UAE's telecom and ICT industries. Benchmarking: An International Journal, 30(5), 1695–1712. https://doi.org/10.1108/BIJ-10-2021-0599
Shahsavan, M. R., & Safari, A. (2017). The impact of transformational leadership on turnover intention: The mediating role of affective commitment. Journal of Economic & Management Perspectives, 11(3), 1104–1111.
Soelton, M., & Atnani, M. (2018). How Work Environment, Work Satisfaction, Work Stress on the Turnover Intention Affect University Management. Jurnal Manajemen dan Bisnis Indonesia, 5(3), 439–448.
Utami, L. T., & Aima, M. (2021). The Influence of Transformational Leaderships and Organizational Commitment to Turnover Intention Through Job Satisfaction As A Mediator. Dinasti International Journal of Education Management and Social Science, 2(2), 631–641. https://doi.org/10.31933/dijemss.v2i4
Wan, Q., Li, Z., Zhou, W., & Shang, S. (2018). Effects of work environment and job characteristics on the turnover intention of experienced nurses. Journal of Advanced Nursing, 74(6), 1332–1341. https://doi.org/10.1111/jan.13528
Yücel, İ. (2021). Transformational Leadership and Turnover Intentions: The Mediating Role of Employee Performance during the COVID-19 Pandemic. Administrative Sciences, 11(3), 81. https://doi.org/10.3390/admsci11030081
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 TechTalent & Business Review
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under CC BY-SA 4.0
